Consumer Congress NGO respects the privacy of its donors, volunteers, members, and website visitors. This Privacy Policy explains how we collect, use, protect, and handle your personal information, especially during donation and payment processes.
Information We Collect We may collect the following information when you visit our website or make a donation:
Full Name
Email Address
Mobile Number
Address (optional)
Donation Amount
Transaction ID / Reference Number
IP Address and browser details
Important: We do not store your debit card, credit card, CVV, or UPI PIN details. Donation & Payment Information Policy . When you donate to Consumer Congress NGO: All payments are processed through secure third-party payment gateways. We store only the information required for donation confirmation and receipt generation. Payment gateways have their own privacy policies and security standards. Donation information is used only for NGO purposes. Payment Security to protect your payment information, we: Use an SSL-secured website. Work only with trusted and verified payment gateways. Follow standard security practices to prevent unauthorized access however, no method of data transmission over the internet is 100% secure Refund & Cancellation Policy (Donations)
Donations made to the NGO are generally non-refundable. In case of technical failure, duplicate payment, or incorrect transaction, you may contact us: Valid refund requests will be processed as per payment gateway rules and timelines
How We Use Donor Information is used strictly for: Issuing donation receipts Sharing NGO activity updates and impact reports Legal, regulatory, and compliance requirements Accounting and audit purposes. We never sell, rent, or misuse donor data. Is not shared for marketing or commercial purposes. May be shared with trusted service providers (such as payment gateways). May be disclosed if required by law, regulation, or government authority
Tracking Technologies Our website uses cookies to: Ensure smooth donation processing Improve website functionality and performance. Enhance user experience You can control or disable cookies through your browser settings.